/* ══════════════════════════════════════════════
   BASE
══════════════════════════════════════════════ */
*{box-sizing:border-box;margin:0;padding:0}
body{background:#e5ddd5;display:flex;align-items:center;justify-content:center;min-height:100vh;font-family:'Nunito',sans-serif;padding:24px}

/* ══════════════════════════════════════════════
   PHONE SHELL
══════════════════════════════════════════════ */
.phone{width:375px;height:780px;background:#fff;border-radius:38px;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.28);display:flex;flex-direction:column;position:relative}

/* ══════════════════════════════════════════════
   HEADER
══════════════════════════════════════════════ */
.hdr{background:#075e54;padding:11px 14px;display:flex;align-items:center;gap:9px;flex-shrink:0;z-index:10}
.hdr-av{width:38px;height:38px;border-radius:50%;background:#128c7e;display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;overflow:hidden}
.hdr-name{color:#fff;font-size:14px;font-weight:700}
.hdr-st{color:#a8d5cf;font-size:10px}
.hdr-dot{width:6px;height:6px;background:#25d366;border-radius:50%;display:inline-block;margin-right:3px}

/* ══════════════════════════════════════════════
   CHAT AREA
══════════════════════════════════════════════ */
.chat{
  flex:1;overflow-y:auto;overflow-x:hidden;
  padding:12px 10px 16px;
  display:flex;flex-direction:column;gap:10px;
  background:#e5ddd5;position:relative;
}
.chat::-webkit-scrollbar{width:0}

/* ══════════════════════════════════════════════
   PROFILE CARD DO CONSULTÓRIO
══════════════════════════════════════════════ */
.clinic-profile{
  align-self:center;
  display:flex;flex-direction:column;align-items:center;gap:5px;
  padding:16px 20px 14px;
  width:fit-content;min-width:180px;
  margin-bottom:2px;
}
.clinic-avatar{
  width:56px;height:56px;border-radius:50%;
  background:linear-gradient(135deg,#128c7e,#075e54);
  display:flex;align-items:center;justify-content:center;
  font-size:26px;overflow:hidden;
  box-shadow:0 3px 10px rgba(18,140,126,.35);
}
.clinic-name{font-size:15px;font-weight:800;color:#1a1a1a;text-align:center;line-height:1.3}
.clinic-sub{font-size:10px;color:#128c7e;font-weight:700;text-align:center}

/* ══════════════════════════════════════════════
   BALÕES DO SISTEMA / ATENDENTE
══════════════════════════════════════════════ */
.bsys{
  background:#fff;border-radius:0 12px 12px 12px;
  padding:13px 16px;max-width:86%;font-size:16px;
  line-height:1.55;color:#1a1a1a;
  box-shadow:0 1px 3px rgba(0,0,0,.1);
  align-self:flex-start;position:relative;flex-shrink:0;
}
.bsys::before{content:'';position:absolute;top:0;left:-6px;border-width:0 6px 8px 0;border-style:solid;border-color:transparent #fff transparent transparent}
.sn{font-size:12px;color:#128c7e;font-weight:800;margin-bottom:5px}
.bt{font-size:10px;color:#aaa;text-align:right;margin-top:3px}

.flow-bubble{animation:fadeup .35s ease forwards}
@keyframes fadeup{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}

/* ══════════════════════════════════════════════
   BALÃO DO USUÁRIO
══════════════════════════════════════════════ */
.buser{
  background:#dcf8c6;border-radius:12px 0 12px 12px;
  padding:12px 15px;max-width:82%;font-size:16px;
  line-height:1.5;color:#1a1a1a;
  box-shadow:0 1px 3px rgba(0,0,0,.1);
  align-self:flex-end;position:relative;
  animation:fadeup .3s ease forwards;
}
.buser::after{content:'';position:absolute;top:0;right:-6px;border-width:0 0 8px 6px;border-style:solid;border-color:transparent transparent transparent #dcf8c6}
.buser .bt{color:#8aaa80}

/* ══════════════════════════════════════════════
   INDICADOR "DIGITANDO"
══════════════════════════════════════════════ */
.typing-indicator{padding:10px 16px !important}
.dots-typing{display:flex;gap:4px;align-items:center;height:18px}
.dots-typing span{width:7px;height:7px;border-radius:50%;background:#128c7e;animation:blink 1.2s infinite}
.dots-typing span:nth-child(2){animation-delay:.2s}
.dots-typing span:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.2}40%{opacity:1}}

/* ══════════════════════════════════════════════
   QUICK REPLIES DO FLUXO
══════════════════════════════════════════════ */
.flow-qr-wrap{display:flex;flex-wrap:wrap;gap:7px;align-self:flex-start;max-width:88%;animation:fadeup .35s ease forwards}
.flow-qr-btn{
  border:1.5px solid #128c7e;border-radius:20px;
  padding:9px 16px;font-size:14px;color:#128c7e;
  font-weight:700;background:#fff;cursor:pointer;
  font-family:'Nunito',sans-serif;
  transition:background .15s,color .15s,transform .1s;
  white-space:nowrap;
}
.flow-qr-btn:hover{background:#128c7e;color:#fff;transform:translateY(-1px)}
.flow-qr-btn:active{transform:translateY(0)}

/* ══════════════════════════════════════════════
   PICKER DE DATA/HORA
══════════════════════════════════════════════ */
.picker-wrap{
  background:#fff;border-radius:14px;
  box-shadow:0 2px 12px rgba(0,0,0,.13);
  padding:12px;align-self:flex-start;
  width:calc(100% - 12px);max-width:310px;
  animation:fadeup .35s ease forwards;
}
.picker-days{display:flex;gap:6px;overflow-x:auto;padding-bottom:4px;scrollbar-width:none;margin-bottom:10px}
.picker-days::-webkit-scrollbar{display:none}
.picker-day-btn{flex-shrink:0;display:flex;flex-direction:column;align-items:center;gap:1px;padding:6px 10px;border-radius:10px;border:1.5px solid #e0e0e0;background:#fafafa;cursor:pointer;font-family:'Nunito',sans-serif;transition:all .15s}
.picker-day-btn.active{background:#128c7e;border-color:#128c7e}
.pd-label{font-size:13px;font-weight:800;color:#1a1a1a}
.pd-week{font-size:9px;color:#888;text-transform:capitalize}
.picker-day-btn.active .pd-label,.picker-day-btn.active .pd-week{color:#fff}
.picker-slots{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;margin-bottom:10px}
.picker-slot-btn{padding:9px 4px;border-radius:8px;border:1.5px solid #e0e0e0;background:#fafafa;font-size:13px;font-weight:700;color:#444;cursor:pointer;font-family:'Nunito',sans-serif;transition:all .15s}
.picker-slot-btn.active{background:#25d366;border-color:#25d366;color:#fff}
.picker-slot-btn:hover:not(.active){background:#e8f5e9;border-color:#128c7e;color:#128c7e}
.picker-empty{font-size:12px;color:#999;text-align:center;padding:12px 0}
.picker-confirm-btn{width:100%;padding:12px;border-radius:10px;background:#128c7e;color:#fff;border:none;font-size:15px;font-weight:800;cursor:pointer;font-family:'Nunito',sans-serif;transition:background .15s,transform .1s;animation:fadeup .25s ease forwards}
.picker-confirm-btn:hover{background:#0a6e5e;transform:translateY(-1px)}
.picker-confirm-btn:active{transform:translateY(0)}

/* ══════════════════════════════════════════════
   CARROSSEL
   Nunca usamos display:none — ocultação via
   visibility + max-height + opacity.
══════════════════════════════════════════════ */
.cw{align-self:flex-start;width:100%;flex-shrink:0;overflow:hidden;transition:none}
.cw.cw-visible{visibility:visible;max-height:600px;opacity:1;pointer-events:auto}
.cw.cw-hidden{visibility:hidden;max-height:0;opacity:0;pointer-events:none;margin:0;padding:0}
.clabel{font-size:11px;color:#777;padding-left:2px;font-weight:700;letter-spacing:.04em;margin-bottom:6px}
.cr{display:flex;gap:10px;overflow-x:auto;overflow-y:visible;padding-bottom:6px;padding-right:36px;scrollbar-width:none;scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch}
.cr::-webkit-scrollbar{display:none}
.dots{display:flex;justify-content:center;gap:5px;margin-top:6px}
.dot{width:6px;height:6px;border-radius:50%;background:#ccc;transition:all .2s}
.dot.on{background:#128c7e;width:14px;border-radius:4px}
.card{flex-shrink:0;width:300px;background:#fff;border-radius:14px;overflow:hidden;box-shadow:0 2px 10px rgba(0,0,0,.13);border:2px solid transparent;cursor:pointer;scroll-snap-align:start;transition:border-color .2s,box-shadow .2s}
.card:hover{box-shadow:0 4px 16px rgba(0,0,0,.18)}
.card.active{border-color:#128c7e}
.card-thumb{width:100%;height:110px;object-fit:cover;display:block}
.cb{padding:12px 14px 14px}
.ct{font-size:17px;font-weight:800;color:#1a1a1a;margin-bottom:4px}
.cs{font-size:13px;color:#666;margin-bottom:7px}
.lbls{display:flex;flex-wrap:wrap;gap:3px;margin-bottom:7px}
.lbl{font-size:10px;font-weight:800;padding:3px 8px;border-radius:20px;text-transform:uppercase;letter-spacing:.03em}
.lo{background:#fff3e0;color:#bf360c}
.lg{background:#e8f5e9;color:#1b5e20}
.lr{background:#fce4ec;color:#880e4f}
.lb{background:#e3f2fd;color:#0d47a1}
.lp{background:#f3e5f5;color:#6a1b9a}
.ly{background:#fffde7;color:#f57f17}
.depo{background:#f9f9f9;border-radius:7px;padding:6px 8px;border-left:2px solid #128c7e}
.depo p{font-size:12px;color:#444;line-height:1.45;font-family:'Lora',serif;font-style:italic}
.depo span{font-size:11px;color:#888;font-weight:700;display:block;margin-top:3px}

/* ══════════════════════════════════════════════
   CARD EXPANDIDO
   Layout: [ ‹ ]  [ card-exp ]  [ › ]
   exp-row centralizado no chat (align-self:center)
══════════════════════════════════════════════ */
.exp-row{
  /* centra no eixo principal do chat (flex-direction:column) */
  align-self:center;
  width:100%;
  display:flex;
  justify-content:center;
  align-items:center;
  gap:6px;
  flex-shrink:0;
  visibility:hidden;
  max-height:0;
  overflow:hidden;
  opacity:0;
  pointer-events:none;
}
.exp-row.open{
  visibility:visible;
  max-height:600px;
  opacity:1;
  pointer-events:auto;
  overflow:visible;
}

/* botões de navegação ← → */
.exp-nav-btn{
  flex-shrink:0;
  width:28px;height:44px;
  border-radius:8px;
  background:#fff;
  border:1.5px solid #e0e0e0;
  box-shadow:0 2px 8px rgba(0,0,0,.12);
  display:flex;align-items:center;justify-content:center;
  font-size:22px;line-height:1;color:#128c7e;
  cursor:pointer;
  transition:background .15s,transform .1s;
  user-select:none;
  align-self:center;
}
.exp-nav-btn:hover{background:#128c7e;color:#fff;transform:scale(1.08)}
.exp-nav-btn:active{transform:scale(.96)}

.card-exp{
  flex-shrink:0;width:calc(100% - 68px);background:#fff;border-radius:16px;
  border:2px solid #128c7e;box-shadow:0 4px 20px rgba(0,0,0,.16);
  overflow:hidden;display:flex;flex-direction:column;height:420px;
  position:relative;animation:expandIn .35s cubic-bezier(.34,1.56,.64,1) forwards;
}
@keyframes expandIn{from{opacity:0;transform:scale(.92) translateY(8px)}to{opacity:1;transform:scale(1) translateY(0)}}

.minimize-btn{
  position:absolute;top:7px;right:7px;width:26px;height:26px;
  background:rgba(0,0,0,.4);border-radius:50%;border:none;cursor:pointer;
  display:flex;align-items:center;justify-content:center;
  color:#fff;font-size:12px;font-weight:700;
  backdrop-filter:blur(4px);transition:background .15s;z-index:10;
}
.minimize-btn:hover{background:rgba(0,0,0,.6)}

.exp-scroll{flex:1;overflow-y:auto;overflow-x:hidden;display:flex;flex-direction:column;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;touch-action:pan-y}
.exp-scroll::-webkit-scrollbar{width:3px}
.exp-scroll::-webkit-scrollbar-thumb{background:#e0e0e0;border-radius:99px}
.exp-img{width:100%;height:120px;object-fit:cover;display:block;flex-shrink:0}
.exp-body{padding:11px 12px 14px;display:flex;flex-direction:column;gap:8px}

.ext{font-size:18px;font-weight:800;color:#1a1a1a}
.exs{font-size:14px;color:#555;line-height:1.5}
.exlbls{display:flex;flex-wrap:wrap;gap:4px}

.ba-wrap{display:flex;gap:6px}
.ba-box{flex:1;border-radius:8px;height:70px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;border:1.5px dashed #ccc;overflow:hidden}
.ba-box.before{background:#f5f0eb;border-color:#c9b8a8}
.ba-box.after{background:#eaf5ee;border-color:#a8d5b5}
.ba-lbl{font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}
.ba-box.before .ba-lbl{color:#8a6f53}
.ba-box.after  .ba-lbl{color:#2a6e35}
.ba-hint{font-size:8px;color:#aaa;text-align:center;line-height:1.3}

.depo-list{display:flex;flex-direction:column;gap:6px}
.exdepo{background:#f5f5f5;border-radius:7px;padding:7px 9px;border-left:3px solid #25d366}
.exdepo p{font-size:13px;color:#333;line-height:1.45;font-family:'Lora',serif;font-style:italic}
.exdepo span{font-size:11px;color:#666;font-weight:700;display:block;margin-top:3px}

.exp-cta-btn{width:100%;padding:12px;border-radius:10px;background:#128c7e;color:#fff;border:none;font-size:15px;font-weight:800;cursor:pointer;font-family:'Nunito',sans-serif;margin-top:4px;transition:background .15s}
.exp-cta-btn:hover{background:#0a6e5e}

/* ══════════════════════════════════════════════
   BALÃO CONTEXTUAL AMARELO (bctx)
══════════════════════════════════════════════ */
.bctx{
  background:#fff8e7;border:2px solid #f5a623;
  border-radius:0 12px 12px 12px;padding:10px 13px;
  max-width:90%;font-size:15px;line-height:1.6;color:#1a1a1a;
  align-self:flex-start;position:relative;flex-shrink:0;
}
.bctx::before{content:'';position:absolute;top:-2px;left:-8px;border-width:0 7px 9px 0;border-style:solid;border-color:transparent #f5a623 transparent transparent}
.bctx strong{color:#b45309;display:block;margin-bottom:6px;font-size:16px}
.qrs{display:flex;gap:6px;flex-wrap:wrap;margin-top:7px}
.qr{border:1.5px solid #128c7e;border-radius:20px;padding:8px 16px;font-size:14px;color:#128c7e;font-weight:700;background:#fff;white-space:nowrap;cursor:pointer;font-family:'Nunito',sans-serif;transition:background .15s,color .15s}
.qr:hover{background:#128c7e;color:#fff}
.qr.yes{background:#128c7e;color:#fff;border-color:#128c7e}
.qr.yes:hover{background:#0a6e5e}

/* ══════════════════════════════════════════════
   ANIMAÇÕES BCTX
══════════════════════════════════════════════ */
@keyframes amberpulse{
  0%,100%{box-shadow:0 0 0 0 rgba(245,166,35,.55)}
  50%{box-shadow:0 0 0 7px rgba(245,166,35,.06)}
}
@keyframes shake{
  0%,100%{transform:translateY(0) translateX(0)}
  20%{transform:translateY(0) translateX(-5px)}
  40%{transform:translateY(0) translateX(5px)}
  60%{transform:translateY(0) translateX(-4px)}
  80%{transform:translateY(0) translateX(4px)}
}

/* ══════════════════════════════════════════════
   FOOTER
   Visibilidade inicial controlada pelo script.js
   via opacity/transform/transition inline.
══════════════════════════════════════════════ */
.ftr{
  background:#f0f0f0;padding:8px 10px;
  display:flex;align-items:center;gap:8px;
  flex-shrink:0;border-top:1px solid #e0e0e0;
}
.fi{flex:1;background:#fff;border-radius:22px;padding:8px 14px;font-size:12px;color:#333;font-family:'Nunito',sans-serif;border:2px solid transparent;outline:none;transition:border-color .3s,box-shadow .3s}
.fi::placeholder{color:#bbb}
.fs{width:36px;height:36px;background:#128c7e;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:15px;flex-shrink:0;cursor:pointer;border:none;transition:background .15s}
.fs:hover{background:#0a6e5e}

/* ══════════════════════════════════════════════
   ANIMAÇÃO DE INPUT AGUARDANDO DIGITAÇÃO
   Ativa via classe .fi-awaiting no .fi
   Seta via .ftr-arrow injetada no .ftr pelo JS
══════════════════════════════════════════════ */
@keyframes inputPulse {
  0%,100% { box-shadow: 0 0 0 0 rgba(18,140,126,0); border-color: rgba(18,140,126,.35); }
  50%      { box-shadow: 0 0 0 6px rgba(18,140,126,.15); border-color: rgba(18,140,126,.9); }
}
.fi.fi-awaiting {
  animation: inputPulse 1.6s ease-in-out infinite;
}

@keyframes arrowBounce {
  0%,100% { transform: translateX(-50%) translateY(0);   opacity:.9; }
  50%      { transform: translateX(-50%) translateY(5px); opacity:1;  }
}
.ftr-arrow {
  position: sticky;
  bottom: 8px;
  align-self: center;
  font-size: 20px;
  line-height: 1;
  pointer-events: none;
  animation: arrowBounce .8s ease-in-out infinite;
  filter: drop-shadow(0 1px 2px rgba(0,0,0,.18));
  z-index: 20;
  margin-top: -28px;
}

/* ══════════════════════════════════════════════
   MOBILE FULL SCREEN
   Em telas menores que 480px, a phone shell
   ocupa 100% da viewport sem bordas/sombras.
══════════════════════════════════════════════ */
@media (max-width: 480px) {
  /* body vira bloco — o documento inteiro rola, barra de URL some */
  body {
    padding: 0;
    display: block;
    background: #e5ddd5;
  }
  /* phone cresce com conteúdo — sem clip, sem altura fixa */
  .phone {
    width: 100%;
    height: auto;
    min-height: 100svh;
    border-radius: 0;
    box-shadow: none;
    overflow: visible;
  }
  /* chat não rola internamente — empurra a página */
  .chat {
    overflow: visible;
    flex: none;
    padding-bottom: 72px;
  }
  /* footer gruda no fundo da viewport */
  .ftr {
    position: sticky;
    bottom: 0;
    z-index: 100;
  }
  /* 16px evita zoom automático no iOS ao focar o input */
  .fi {
    font-size: 16px;
    padding: 10px 14px;
  }
  .fs {
    width: 42px;
    height: 42px;
    flex-shrink: 0;
  }
}

/* ══════════════════════════════════════════════
   ANIMAÇÕES DE ENTRADA INICIAIS
   seq2 (carrossel) é controlado pelo script.js —
   não usa mais a animação CSS automática.
══════════════════════════════════════════════ */
.anim{opacity:0;transform:translateY(10px)}
.seq0{animation:fadeup .4s ease forwards .1s}
.seq1{animation:fadeup .4s ease forwards .3s}
/* .seq2 removido — carrossel controlado por JS em script.js */

/* ══════════════════════════════════════════════
   ANIMAÇÃO DE TROCA DO BCTX (fade+slide)
══════════════════════════════════════════════ */
@keyframes bctxRefresh {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0);   }
}
.bctx.refreshing {
  animation: bctxRefresh .35s ease forwards !important;
}